FAQ – FORGO

Shipping

How do I get free shipping?

We offer free shipping on all orders over 350 SEK / $35 / €35. Customers ordering to Switzerland may face additional custom charges.

Given the COVID situation - are you still fulfilling orders?

Yes! While we have experienced some delays in manufacturing, FORGO is currently shipping out orders within a few days. The safety of our team and customers is our top priority, which is why we have been careful and do not rush things.

Where does FORGO ship?

We ship anywhere in the US, Canada, and Europe. We are working on bringing FORGO everywhere around the world. Tag us @forgoessentials to let us know where you live!

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages or on this page. If you don't find the answer to your question, please reach out at hello@forgo.se

How do I create my hand wash?

This is how it works. We send you one bottle. Use it always and for as long as you can. It’s made from glass, a material that can be infinitely recycled. It is designed to last.

Fill - Add one 12g sachet to 250ml of hot tap water to the dotted line on the bottle. Shake - Shake or swirl for 30 seconds. Most will dissolve in a minute or two. A little bit may linger longer. Foam - Wash your hands. It’s that simple.

How long will one refill last?

Once you mix the powder with water, you get 250ml of foaming hand wash. How long this quantity lasts depends on how often you wash your hands, how much soap you use, and home many people live in your house. On average, for a household of two people, we see that one refill will last you one month. This is why we provide you 3 refills, so you are covered for a full month. If you need help on identifying which products you should purchase, don’t hesitate to contact us.

What are FORGO products made of?

FORGO products have been developed using natural or naturally derived ingredients.

FORGO products are also non-GMO, gluten-free, vegan and cruelty free and we only used ingredients contained on the EPA Safer Chemical Ingredients List and none of the ingredients on the EWG Restricted List. 5 out of 6 of our ingredients are certified under the COSMOS Organic Certification criteria.

Where are FORGO products made?

FORGO hand wash has been designed in Sweden, and has been developed and manufactured in Canada. Our paper sachets are made from sustainable sources in the US. Our packaging is made from recycled paper in Europe. Our bottle is made by glass artisans in Portugal.

Is FORGO packaging recyclable and compostable?

Yes. We have carefully selected the packaging materials to ensure it does not end up in landfills - our paper sachets are recyclable in normal recycling paper streams and compostable if left out in nature. Our shipping boxes are made of recycled and recyclable cardboard. Even though we hope you will keep it forever, our bottles are made of glass which can be recycled forever.

What skin types are FORGO products suitable for?

We have tested our product on different types of skin without any allergic reaction noticed. But individual skin sensitivities make it difficult to ensure that no-one will have an allergic reaction to it. If you have a sensitive skin, we can only recommend to do a patch test before using abundantly.

FORGO hand wash is made with natural ingredients, and all ingredients are considered safe by EWG's Skin Deep®. It does not contain synthetic fragrances, but contains natural fragrances. It does not contain sulfate, a common allergen.

Is FORGO hand wash more sustainable than bar soap?

Bar soap is a great and sustainable alternative but for those who would still want the convenience of liquid cleaning solutions, FORGO provides a new solution, better and more sustainable than liquid soap.

Our ambition is to reinvent personal care. The powder to liquid principle is just starting with hand wash. We're going to apply this same technology to products that typically come in liquid form and not always convenient in bar form. We noticed that despite bar soap being really sustainable, less and less people are using it.

Can FORGO product freeze or expire?

If the product is subjected to excessive heat or cold for short periods of time, the product’s efficacy will not be impacted, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Can I sell FORGO products on my own site?

Unfortunately, your purchase of FORGO products is only for your personal use. By purchasing FORGO products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Orders

What is your refund policy?

All orders can be refunded before they are fulfilled. Your orders will not be cancellable or modifiable once it has been fulfilled. But contact us at hello@forgo.se and we can discuss what to do.

What method of payment do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex).

When will my card be charged?

Your credit card will be charged as soon as you place your order and receive an e-mail confirmation.

Still have any questions?

  • hello@forgo.se