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  • Orders & Shipping
  • Subscriptions
  • Products
  • Eco Impact
Where does FORGO ship to?

We ship to the US, Canada, UK, and All of Europe. We are working on bringing FORGO to every part of planet Earth.

How do I get free shipping?

We offer free shipping on all orders within Sweden. We offer free shipping on all orders over $35 / €35  / £35. Orders under $35 / €35  / £35 have the smallest shipping fee we can possibly offer as a small company. Orders to Switzerland may face additional customs charges.



Orders under SEK 350 / $35 / €35  / £35Orders above SEK 350 / $35 / €35  / £35
SwedenFree ShippingFree Shipping
EuropeEUR 5 ~Free Shipping
UKGBP 9 ~Free Shipping
USA & CanadaUSD 11 ~Free Shipping


How long does it take to get my order?

Most orders will arrive in 3-5 business days from order placement. Please allow 10 days for the unexpected.

Can I cancel my order?

You have the opportunity to cancel and return your order within 30 days of purchase if unused. FORGO will replace any faulty product. Please email us at hello@forgo.se

How do I track my order?

Once your order has been placed and our logistics center has fulfilled your order, you should receive an email with tracking information.

Can I get an invoice?

Please email us to receive an invoice within 1-2 business days at hello@forgo.se.

What payment methods are accepted?

Card payments, Paypal, Apple Pay, Google Pay, Klarna, and Swish (Sweden Only).

Do you give samples?

No, samples create unnecessary waste.

What is the best subscription plan for me to not run out of soap?

We've worked out some averages to help you decide. One refill makes a 250ml bottle of hand wash. That's about 165 hand washes per refill. Let's assume one person washes their hands at home in the bathroom 3-5 times a day. That refill will last  days, about 1 month. 



3 Refills6 Refills
1 person 4 months6 months
2 people3 months6 months
3 people2 months4 months
4 people1 month
3 months
5 people1 month2 months
How do I pause, change, or cancel my subscription?

You can pause, cancel, or change your subscription any time by logging into your account at the top right side of the page. If you need help or have a question feel free to send us an email at hello@forgo.se.

Do subscriptions have free shipping?

To Sweden


Free shipping on all subscription orders.


To Europe


Free shipping on all subscription orders above EUR 35. We recommend subscribing to 6 refills. For subscription orders below EUR 35 the shipping fee is approximately EUR 5.


To UK


Free shipping on all subscription orders above GBP 35. We recommend subscribing to 6 refills. For subscription orders below GBP 35 the shipping fee is approximately GBP 9.


To USA & Canada


Free shipping on all subscription orders above USD 35. We recommend subscribing to 6 refills. For subscription orders below USD 35 the shipping fee is approximately USD 11.

Ingredients - What are the ingredients?

Our Hand Wash is made with fewer than 10 essential ingredients for a skin cleansing routine that’s kinder to living things than the average soap. It’s cruelty free, vegan, and sulfate free. Our scents are distilled from leftover timber and citrus pulp. When mixed in water our concentrated formula is 99% natural, aka petrol free. The 1% that isn’t is an essential preservative that keeps the hand wash free of harmful microbes and is required by EU regulations. 


Ingredients Neutral / Neutre


Sodium Cocoyl Glutamate, Benzyl Alcohol, Dehydroacetic Acid, Water/Eau/Aqua, Inulin, Alpha-glucan oligosaccharide 


Ingredients Wood / Boisé


Sodium Cocoyl Glutamate, Benzyl Alcohol, Dehydroacetic Acid, Water/Eau/Aqua, Inulin, Alpha-glucan oligosaccharide, Genipa Americana Fruit Extract (extrait de fruit genipa americana), Curcuma Longa Root Extract, Beta Carotene, Caramel, Thuja Occidentalis Leaf Oil (huile de thuja occidentalis), Abies Balsamea Needle Oil (huile d’abies balsamea), Picea Mariana Leaf Oil (huile de picea mariana), Terineol, Alpha-Pinene, Beta-Pinene 


Ingredients Citrus / Agrume


Sodium Cocoyl Glutamate, Benzyl Alcohol, Dehydroacetic Acid, Water/Eau/Aqua, Inulin, Alpha-glucan oligosaccharide, Caramel, Citrus Sinensis Peel Oil (huile de zeste de citrus sinesis), Picea Mariana Leaf Oil (huile de picea mariana), Thuja Occidentalis Leaf Oil (huile de thuja occidentalis), Citrus Aurantifolia Oil (huile de citrus aurantifolia), Limonene, Alpha-Pinene, Beta-Pinene


*ingredients may change as we enhance the quality and the sustainability of our formulation. Refer to the packaging for the most up to date information.

Ingredients - The scent is mild, why?

We work with naturally distilled fragrances extracted from leftover fruit and wood leftovers. The aroma is mild so our hand wash can work well for sensitive skin. 


Ingredients - Does it kill viruses and bacteria?
Soap and hand washes remove dirt and fats from our skin. This removal is very effective at preventing the spread of many types of infection and illness according to the FDA. We stay away from antibacterial ingredients like Triclosan, which is found by the scientific body to be harmful to the environment, people’s health, and there is no data showing its effectiveness over regular hand wash.
Ingredients - How does FORGO select ingredients?

We select ingredients based on their benefits and impact on our body and planet. Our recipes are based on simplicity, using fewer than ten essential ingredients to cleanse and nourish the skin. Each ingredient is vetted to be of little to no toxin to our environment when washed down the drain. To drastically cut our environmental impact we use farm leftovers over food stock, and fast growth crops over exotic fruits. The industry likes to cover up its bad farming practices that contribute to deforestation with certificates. We don’t. We’re in the process of verifying the origin of our raw materials. We aim to have a fully traceable supply chain by 2025.

Ingredients - What certificates or regulations do you follow?

We follow the EU’s Ingredient health and safety guidelines that prohibits the use of over 1300 ingredients. These are the most stringent rules for personal care products in the world. Our ingredients are vegan, cruelty free, sulfate-free, and no to low in toxicity.


Labels can do more harm than good by giving companies a pass on their bad practices. For marginally doing better these labels mislead people into trusting brands without having to show any evidence of real improvement. That being said, we do have a few that we believe count. 


  • EU Ingredient health and safety

  • EWG

  • Cosmos

Ingredients - Is it Sulfate free? Paraben free? Toxin free? Allergen free?

Our products are sulfate free, paraben free, and microplastic free in formulation and packaging. That’s hard to beat. We follow EWG’s database to select ingredients that rank no to low in toxicity. Our products do not contain synthetic perfume. We do use natural scents that may cause an allergic reaction for some. We recommend using our neutral hand wash, or checking the ingredients list first if you have experienced a negative skin reaction to scented products before.

Ingredients - Does it work for sensitive skin?

Customers with sensitive skin keep telling us how great our products work for them. Some have even used our hand wash as a makeup remover, and face cleanser. We use mild foaming ingredients, no synthetic fragrances, and the smallest amount of natural scents. We recommend using our neutral hand wash, or checking the ingredients list first if you have experienced a negative skin reaction to scented products before.

Ingredients - Are the ingredients natural?

When mixed in water our powder to liquid formula is 99% natural, aka 99% petrol free. The 1% that isn’t is an essential preservative that keeps the hand wash free of harmful microbes. 

Ingredients - Are your products cruelty free and vegan?

Yes, we use ingredients that were not tested on animals, and we do not use any animal products or byproducts in our formulations. Honestly, who does nowadays?

Ingredients - Does FORGO use Palm Oil?

Currently we do because there is no alternative available. Though we are pressuring ingredient makers to switch to fast growing replenishable crops over exotic deforesting fruits. Some of the innovations we are pushing include switching to climate positive seaweed based ingredients, and natural fermentation agricultural waste.

Starter Kit - What’s included in the Starter Kit?
The Hand Wash Starter Kit includes one refillable glass bottle, and three refills of your desired scent. Each refill makes a full bottle of hand wash. The Starter Kit is like buying three bottles of soap, but without the trash.
Refills - How do I make the hand wash?

It’s surprisingly simple, but strange the first time around. Fill the glass bottle with hot tap water to the dotted line. Pour in one refill of hand wash. Close the bottle with the pump. Shake well for 30 seconds. Let it sit for a minute, and you’re ready to wash your hands! A bit of powder may take longer to dissolve, but don’t worry about that.

Refills - How long does one refill last?

One refill makes a full bottle of hand wash. 250ml to be exact. If every hand wash takes two pumps then one bottle lasts 165 hand washes. If you wash your hands three to five times a day, you’ll go through a bottle in one month. 

Refills - Will you be making other products as refills?

Yeah, without a doubt. We’re working with our lab and the design studio, Form Us With Love, to future proof all your bathroom essentials from body wash to toothpaste, and the unexpected. Sign up to our newsletter to be the first to know when a new refillable concept drops. Have you ever thought about swallowable perfume tablets? We have.

Refills - Do refills expire?

If the product is subjected to excessive heat or cold for short periods of time, the product’s efficacy will not be impacted, though it may result in a thicker or thinner texture. While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Bottles - Is the bottle Guaranteed?

Our bottles and pumps are guaranteed for five years when used for their intended purpose, and with FORGO refills.

Bottles - How do I clean and maintain my bottle?

Between refills rinse the glass bottle with hot tap water and pump out hot tap water through the pump to clean it up. If you encounter any issues let us know by sending an email to hello@forgo.se.

Bottles - How do I get my bottle fixed?

Faulty Product

            

If you find issues with the pump or bottle upon receiving please let us know and we’ll replace the faulty parts.


My Pump is jammed


If your pump jams for any reason please contact us and we will send you a replacement.


My glass bottle broke


If you receive a damaged bottle please contact us here, and we’ll send a replacement. If your bottle drops and breaks we can share a discount code for your replacement bottle. Please contact us here.

Bottles - What are the dimensions of the bottle?

Designed for most sink counters with dimensions ⌀ 67mm x 114mm tall.

Made In - Where are FORGO products made?

We’re a small company producing where we sell. We work with small manufacturers to tailor make every part of our product from the lab in Canada to the glass bottle maker in Portugal. Our close partnerships let us innovate with small means; simple solutions to complicated problems. 

Impact - What is the impact FORGO powder to liquid hand wash has on the environment?

Compared to liquid personal care packaged in plastic—yeah it’s decades into the future better, but let’s break it down. We look into four key aspects to measure our impact on the planet. 


Co2e emissions


We measure the reduction in net emissions across the entire supply chain and lifecycle of our product. We partnered with Carbon Calories, a resource economist, to determine that every time you refill with powder to liquid hand wash vs. a new bottle of soap, you reduce emissions by 85% approximately.


Waste Stream


We measure how much of what we use in our product is made from trash. Treating waste as a resource is one of the least carbon intensive and land intensive sourcing methods a brand can have. Our packaging is made from 90% post consumer recycled paper and 10% FSC certified wood pulp. Even our fragrances are made from lumber yard scraps and juiced fruits. Our ambition is to source a greater % of our ingredients and packaging from trash. In due time.


Toxicity 


Where many brands only consider the toxicity of their ingredients, we go a step further to include our packaging in creating a no to low toxicity product. Read about how we adhere to the EU's strict protocol on ingredients here. Unlike single use plastic that is an environmental toxin that takes 500+ years to degrade, paper is relatively low in toxicity. In many environmental conditions paper can even be a resource for replenishing soil as it degrades in weeks. 


Land Usage


One of the most challenging aspects to get any oversight of in the entire personal care industry. We aim to know exactly how our ingredients are cultivated by 2023. Transparency is the first step in knowing what to fix in our supply chain. Unlike our certified sources for our paper, most personal care ingredients have little to know oversight. We’re advocating for change with all the major suppliers.

Recycling & Composting - Can I recycle the paper refills?

Yeah you can. We selected the paper for its ease of recycling in normal paper recycle streams.

Recycling & Composting - Can I compost the paper refills?

Our current paper refills are made of 99% wood pulp and are glued together with water soluble PVA. Paper degrades within weeks, the 1% PVA biodegrades in nature over a longer time. PVA is a commercially used edible and non-toxic polymer found in some foods and medicine.

Recycling & Composting - Can I recycle the refillable glass bottle?

The glass bottle is designed to last decades. It is fully recyclable and has a greater than 75% chance of being recycled. The pumps on the other hand are a mix of steel and plastic components. To recycle, please drop in the metals bin.